Customer Service FAQ’s

Frequently Asked Questions

Placing an Order

  • By using our Online Customer Portal
  • Calling our Customer Service Department at 1-800-854-0619 (Birmingham) or 1-800-526-1436 (Montgomery)
  • Or by sending a fax to 205-941-2070 (Birmingham) or 334-244-1198 (Montgomery). Please include the complete name of your place of business and a phone number where you can be reached if we have any questions.
  • If you place an order via phone call or as a walk-in customer, you do not need an account. Please note you will be required to pay for your order with a credit card, cash or check at Point of Sale.
  • If you place an order using our online portal, you will need an active account.
  • By completing an Account Setup form or an Application for Credit form. The account setup form is intended for customers that prefer to pay at Point of Sale with cash, check or credit. The application for credit form is intended for customers that would like credit terms such as Net 7, Net 30, etc. (to be determined upon receipt of credit report).

Please submit your completed form to:

  • Via Email: customercare@centralpaper-al.com, RE: New Account
  • Via Fax: 205-941-2070, Attn: Al Sartain
  • Via Mail: Attn: Al Sartain · Central Paper Company · 140 West Oxmoor Rd, Homewood AL 35209

Simply click on Online Catalog from our Home Page and log in using your assigned username and password. Once there, follow these simple steps:

  1. Use the Search function at the top of the page to find the products you need. Descriptive words or the manufacturer’s product number are often the best choice to get exact results.
  2. Select the appropriate product and enter the quantity desired.
  3. Add the product to the Shopping Cart. Don’t forget to browse for additional products you may need using the Shop by Category option at the top of the page.
  4. Once you have found everything you were looking for, click on Cart at the top of the page and follow the instructions on your screen to submit your order.
  5. A printable receipt will be generated once you have completed the process. Additionally, an order confirmation will be sent to your email address.

 

For more information, please download the following document: Online Order Entry Guide

Shipping and Delivery

  • If your place of business is in Alabama, your order will be delivered within 5 business days on the next scheduled truck route date, as specified on your order confirmation. Please click on the following link for a complete delivery schedule by city
  • If your place of business is located outside of Alabama, your order will be shipped via third-party freight. Transit time will depend on distance to delivery location and the freight charge you approve when placing the order. Please visit the FedEx.com to get an estimate.
  • Central Paper charges a flat fee of $3.00 as Fuel Surcharge for orders delivered on our trucks.
  • Other means of transport, such as third-party carriers, implement their own cost based on weight, size and distance to the delivery location.
  • We offer next day delivery on available goods via our trucks to the Birmingham-Metro and Montgomery-Metro areas.
  • We also offer next day delivery to all other areas upon approval of freight charges via FedEx.

Same day delivery is not available at this time. However, our showrooms in Birmingham and Montgomery are open Monday through Friday from 7:30 a.m. to 4:30 p.m.. Call ahead or simply stop by. Our customer service associates are ready to assist you!

Product Information

  • Please contact our Customer Service Department at 1-800-854-0619 (Birmingham) or 1-800-526-1436 (Montgomery).
  • You can also contact your designated account manager.
  • Contact our Customer Service Department to process a return ticket at 1-800-854-0619 (Birmingham) or 1-800-526-1436 (Montgomery). Please note all product returns must be made in the original package (box, case, etc.) Partial returns will not be accepted for credit.
  • Yes, our Service Department with expertly trained technicians offers repair services for automatic scrubbers, carpet extractors, high speed burnishers, low speed floor machines, carpet vacuums, sweepers and more.
  • We are a warranty house for the following equipment manufacturers:
  • To schedule a service call, please fill out the contact form at the bottom of the page or call our Service Department at 1-800-854-0619 Ext. 141

Updating My Account

Please notify our Customer Care department of any contact/account changes via email at customercare@centralpaper-al.com

  • Please send your requests to add a user to customercare@centralpaper-al.com. Include the name, email address and phone number (if different from main) of the user you would like to add.
  • Only the password is case sensitive. Please type it exactly as it was assigned.
  • If you would like to change your username and/or password, please send your request to customercare@centralpaper-al.com
  • Please send your request to recover your username and/or password to customercare@centralpaper-al.com

General Information

Our showrooms in Birmingham and Montgomery are open Monday through Friday from 7:30 a.m. to 4:30 p.m.

Please remit your payment to:

P.O. 12807, Birmingham AL 35202

  • Yes, we accept Visa, Mastercard and American Express.
  • A credit card may only be used at time of purchase.
  • Please contact our Accounts Receivable department for more information at 1-800-854-0619 Ext. 138.

In order to avoid sales tax being charged, Central Paper must have a copy your current Sales Tax Exempt Certificate on file. Please contact our Accounts Receivable department for more information at 1-800-854-0619 Ext. 138.

Please download the following form: W-9

 

Please note if your payments are remitted to Network Services, contact customercare@centralpaper-al.com for assistance.

Please submit your information and/or resumé to customercase@centralpaper-al.com.

Have other questions? Submit them below:

Birmingham

140 West Oxmoor Road | AL 35209
Phone: (205) 942-6333
Fax: (205) 941-2070

Montgomery

1201 Newell Parkway | AL 36110
Phone: (334) 244-0555
Fax: (334) 244-1198